Archive for the ‘paul greenberg’ Category
Moving Beyond the Social Customer into the Era of Customer Engagement
March 29th, 2012 | 
Author:
We connected with Paul Greenberg of ZDNet, one of the most respected minds in marketing, technology and CRM. As we enter 2012 and look toward major developments that will shape our industry, we provide Paul’s latest take on why he thinks we are moving beyond the social customer and entering the era of social engagement.
Posted in crm, CRM at the Speed of Light, Era of Customer Engagement, Mike Lewis, paul greenberg, scrm, Social Customer, social engagement, Social Media Insight, strategy, Syndicated Content, ZDNet | 
Tags: customer service, social crm, social media | 
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